All About Me
I am a wife, a kind but firm mother, an ambivert, an adventurous person, a budget traveler, a beach lover, a hardworking individual, and wants everything organized.
I know that whatever I put my heart and my head into, I will succeed. And that is my perspective in life.
My goal is to provide virtual assistant services to investors and clients both local and foreign prioritizing quality, integrity, effectiveness, and efficiency.
To learn more about me, keep exploring my site or reach out directly.
My Experiences
Background & Expertise
As a professional in my field, I’ve had the opportunity to hold a variety of roles. Take a look below to learn more about my background and experiences.
February 2016 - February 2019
Quality Analyst, Bose
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Audits Single Connect calls (Tier 1), Chat and SMS.
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Point of Contact for Chat and SMS.
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Handles calibration sessions for Chat and SMS (Operations and QAs).
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Creates team reports to identify top drivers (Weekly and Monthly) and provides recommendations.
July 2015 - February 2016
Claims Specialist, Humana
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Answers incoming calls from providers asking for help in the interpretation of their claims and provide assistance if there is a need to re-process the claim.
January 2010 - January 2011
Email Support (National Service and Procurement), Sony
Sends emails to customers informing them of the status of their repaired or replaced TV.
July 2007 - January 2010
Technical Support Digital Imaging Products, Sony
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Answers incoming calls and helps consumers with troubleshooting and processing of repairs for their digital imaging products.
September 2013 - August 2014
Service and Repair Analyst, Sony
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Provides information on repair estimate or status over the phone.
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Process repair estimates and enters them in SAP.
January 2011 - September 2013
Order Entry Specialist, Sony
Checks if the requirements such as payment, paperwork, and other order related concerns were completed prior to releasing the replacement or repaired product.
Process order cancellation.
Auditor of the orders processed.
January 2015 - July 2015
Telephone and Internet Service Representative, Bell
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Answers inbound calls from customers that have internet and phone subscription and provides troubleshooting and technician dispatch for them.
August 2014 - January 2015
Email Response Representative, MyplayDirect
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Responds to emails and making sure that the customer's inquiries regarding a product or merchandise that they will or have purchased were answered within the given timeframe.
April 2019 - Present
Virtual Assistant, Rocket Station
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Training of Real Estate essentials for Investors.
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Proficient in handling objections for seller lead calls, determining between a warm or cold lead.
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Trained on Podio, Salesforce, Zoho, and Pipedrive CRM.
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Creating Buyer's Lists using Google and Linkedin.
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Valuation of Comparables with or without the MLS
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Skip Tracing
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Social Media sites such as Instagram, Facebook, Twitter, LinkedIn
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Email Campaigns
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Property Management
May 2019 - October 2019
Virtual Assistant, Mr. Back Office
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Lead generation & List building
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Lead generation for different industries
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Sourcing for different job titles as requested by the client such as Executives, Managers, Analyst, Developers, and other roles
Education
My education has not only provided the foundation for the rest of my experiences but has also made me a lifelong learner who is eager to gain more skills and knowledge. Take a look at my academics below.
June 2002 - April 2006
BS Major in Tourism and Travel Services Management
I was a college graduate at the University of Rizal System Antipolo. I became a part of the women's basketball team and competed with other URS campuses.
Training and Certification
QPEP Certification
December 28, 2017
Quality Score Improvement
We created a study on how we can improve the quality score of the whole account and how it can impact the business.
Filipina Homebased Moms Training
April 1, 2019
Introduction to Freelancing
It was a training conducted by Maria Korina Bertulfo that tackles details about Freelancing (What, How, Who).
My Skills
Data Analysis
SAP, KANA, and CRM Response navigation
MS Office and Google Programs
Communication Skills
Being a part of the quality team for more than 3 years, I have gained skills in gathering and analyzing data. Having these skills can help me in identifying and providing the solution to my future clients.
Being familiar and knowledgeable with those tools can help me work faster and provide my deliverables in a timely manner.
Being familiar with those programs would help me in providing my inputs and outputs to my future clients.
The ability to express myself and deliver information efficiently and effectively.
Time Management
Flexibility and Adaptability Skills
Self-Motivation
Time management is needed in each and every task as it would enable a person to work smarter and efficiently.
Open to changes and knows how to adapt to the working conditions.
Always have a positive outlook in life and know that every challenge has a solution.
My Life Verse
"For I know the plans I have for you", declares the LORD, “plans to prosper you and not to harm you, plans to give you hope and a future".
Jeremiah 29:11